RETURNS & REFUNDS
Refund Policy
We want you to shop with confidence. This policy explains when returns are accepted, how refunds are processed, and what to do if your order arrives damaged or incorrect.
Our Refund & Return Policy
We want every Estzion customer to feel confident when shopping with us. Please review the conditions below before requesting a return or refund.
Return Eligibility
Items may be eligible for return if they are unused, in their original condition, and returned with their original packaging. Return requests should be made within the return period stated in this policy.
Return Window
Customers should contact us within 14 days of receiving their order to request a return. Requests made after this period may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, opened beauty, wellness, and personal care items may not be eligible for return unless they arrive damaged, defective, or incorrect.
Refund Processing
Once your return is received and inspected, eligible refunds will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.
How to Request a Return
If your item is eligible for return, follow the simple steps below. Please contact us before sending any item back.
Contact Support
Send us your order number, email address, and reason for the return request.
Wait for Approval
Our team will review your request and confirm whether your item is eligible.
Send the Item
If approved, we’ll provide the next steps for returning the product safely.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos so our team can review the issue quickly.
Return Shipping Costs
Return shipping costs may depend on the reason for the return. If the item is damaged, defective, or incorrect, our support team will guide you through the best solution.
Still Need Help?
If you have questions about returns, refunds, damaged products, or anything else, our customer support team is ready to assist you.
Email Support
support@estzion.com
Response Time
Within one business day